Ending an online casino account is a significant move, and we understand that https://aphrodite-be.eu/fr-be/legal-and-affiliates/. At Aphrodite Casino, we strive to make the closure process simple and equitable for our Belgian users. This page includes both voluntary closures and those we start, what happens to your funds and bonuses, and how our affiliate programme operates under Belgian legislation. We lay out the steps we take and the legal thinking behind them. View this as a hands-on guide, not formal legal guidance. If your situation is specific, contact our support team before you proceed. We review these procedures regularly.
Handling of Finances of Account Balances and Promotions
Shutting down your account does not mean losing legitimate funds. We return real-money balances after anti-money laundering and identity checks, using the original payment method if available. If that method isn’t available, we may ask for alternative verified bank details. We don’t charge a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally forfeited at the point of closure. Pending withdrawals keep moving through the normal approval process unless a payment dispute is open. We maintain a full financial log for every closed account, which helps sort out any disputes later.
Account Closure by Operator
Aphrodite Casino could close an account without your request if we detect potential fraud, a terms breach, a failed identity verification, or a legal order from Belgian authorities. We act only after an internal review and advise you by email. Funds you are legally allowed to withdraw are refunded after compliance checks. In serious cases, like laundering or fraud, we might hold funds and inform the pertinent Belgian authority. This action is rare and we keep it proportionate. We record the reason in our records but only share what the law allows. We also respect decisions made by the national exclusion register.
Summary
Aphrodite Casino treats account closure for Belgian users as a regulated, fair process. You can terminate your account on your own terms, and we only close it for established legal or contractual reasons. Real-money balances come back to you after proper checks, while bonuses may be forfeited. Affiliates must follow strict Belgian advertising standards and pull our materials after termination. Data retention persists only as long as the law requires. If you’re thinking about closure, begin in your account settings or contact support. We’re here to help if questions come up.
Account Closure Request for Belgium Users
If you are located in Belgium and want to close your Aphrodite Casino account, you can do so at any time by reaching out to support or via the self-service options in your settings. We confirm your identity to block unauthorised requests. Once that check is successful, we disable your login and halt all promotional messages. Your real-money balance remains withdrawable after the closure, according to the usual checks. Our goal is to wrap up voluntary closures within two business days. Active bonuses and unfinished wagering might be forfeited, and we ensure that is clear before you confirm. We manage every request fairly and will not charge a closure fee. A confirmation email lands in your inbox once the account is shut.
Closure Steps
- File a closure request through your account settings or from your registered email address.
- Complete identity verification if we ask for it, with an ID document or proof of address.
- Confirm that you understand active bonuses will be forfeited.
- Choose a withdrawal method for any real-money balance still in the account.
- Obtain a confirmation email once logins are no longer possible.
Data Retention After Closure
We keep certain personal and financial data after closure to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Retention periods follow applicable law and our internal schedule. After that timeframe closes, we erase or anonymise the information. You can ask for a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We do not utilize closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we recommend reaching out to us directly first. We handle all data requests promptly and securely.
Affiliate Programme and Legal Disclosure
Our affiliate programme runs under stringent Belgian advertising and gambling rules. Affiliates must use only approved Aphrodite Casino materials, label all content as 18+, avoid misleading claims, and never target self-excluded users. We oversee affiliate activity and may halt or terminate relationships for non-compliance. Ending an affiliate agreement is distinct from shutting down a player account. When an affiliate agreement terminates, we insist on immediate removal of our brand materials and links. Outstanding commissions are paid after final verification and fraud adjustments. This setup secures Belgian players and keeps our programme honest. We log every affiliate decision.
Affiliate Obligations After Termination
- Utilize only approved Aphrodite Casino creatives and promotional text.
- Plainly label all material as 18+ and include responsible gambling messages where required.
- Refrain from guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Remove all brand content immediately after termination.
التعليمات
What is the process to close my Aphrodite Casino profile in Belgium?
You can file a closure request through your account settings or by contacting support from your registered email address. We confirm your identity to stop unauthorised changes. Once verified, we close the account and dispatch a confirmation email. Most voluntary closures finish within two business days. If identity checks are required, it might take a little longer, but we keep you posted at each step.
Do I forfeit my remaining balance if I close my account?
No. A legitimate real-money balance stays yours. We refund funds after anti-money laundering and identity checks. If the original payment method isn’t available, we require alternative verified bank details. Active bonuses or pending rewards may be forfeited, but your cash balance is not. Small amounts below the minimum withdrawal threshold may require a manual review.
Can Aphrodite Casino close my account without my request?
Yes, in limited circumstances. We may shut down an account if we detect suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We alert you by email and return any funds you’re legally entitled to withdraw. In serious cases, authorities may direct us to freeze funds temporarily.
How much time does account closure take?
Account closures initiated by you usually wrap up within two business days. If verification is needed, it may take a few extra days, but we strive to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, reach out to support.
What takes place to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally lost when an account is closed voluntarily. We clarify this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is common practice to prevent closure being used to bypass bonus terms.
Does closing my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically cancel an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to handle each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts differ.
How long do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules demand. After that period, we erase or anonymise the information. You can obtain a copy of your data during retention by contacting privacy support and completing identity verification. We don’t use closed-account data for marketing without separate consent.
